My wife and I recently rented a car through Hertz Canada in Portugal. It is the first time I have been completely dissapointed by Hertz International reservations. The person I was on the phone with was completely untrained, was not even able to give correct numbers (I was looking for a pre-paid rate). Next thing she told me the rate was inclusive of all charges however two days prior to the departure I learnt they have added destination and local road charge. I was never able to get through the customer service manager to discuss it, so I requested to file a complain. Guess what - I have never received an email I was promised. We picked up the car in Porto and drove to Lagos he same day (the customer service person was very nice actually). Approximately half way I noticed the tires have not been inflated properly (one was way below the recommended pressure) also the next day we ran out of windshield liquid although we barely used it. I have made another complain after getting back home - never got a proper response. I have used Hertz over 20 years, most likely this time was the last one.
Simpatia e dedicao total dos colaboradores. Viaturas novas e limpas. Melhor Rent a Car de Portugal.
Hertz Aluguer de Viaturas - Ramalde Porto é Portugal Aluguer de carros com sede em Porto, Porto. Hertz Aluguer de Viaturas - Ramalde Porto está localizado na Rua Eng. Ferreira Dias, 807, 4100-247 Porto, Portugal.
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